Trip Report: DownUnder

(Copyrighted 2007. Photo by R Wang. All rights reserved)

WHAT'S GOING ON DOWN UNDER FOR ENTERPRISE SOFTWARE?
Well, it's hard to beat the weather, scenery, and market in Australia and especially here in Sydney! Amidst this wonderful backdrop is an economic boom based on Financial Services, Public Sector, and Natural Resources, especially mining. In other economic news, real state pricing has hit a drop but not b/c of the US sub-prime scandal, but more along the retirement savings laws passed by the federal government which has moved a lot of money out of the real estate market. However, rents continue to rise while construction has halted.

(Copyrighted 2007. Photo by R Wang. All rights reserved)

On the technology front, there is a lot of activity supporting the 3 key industries. Enterprise apps remain hot as the country moves into the post-Y2K replacement cycle. In the context of globalization, as expected, China and India remain the talk of the country while the Aussie public sector heats up:

• China's economic influence runs deep for natural resources. China continues to be Australia's largest importer of natural resources such as copper, coal, bauxite, iron ore, and nickel to name a few. The market is such a buzz that there aren't enough truck drivers to haul loads to ports, even with salaries hitting A$ 80,000 a year and miners are clearing A$150,000 or more with bonus. (Side note: The guy that drives the train from Rio Tinto's mine to the port in West Australia makes A$150,000 per year!). From a tech perspective, apps spending is up in the mining and exploration sector to support China's large appetite for natural resources. This means heightened interest in software replacements, upgrades, and new purchases. ERP, supply chain and TMS support, and other mining specific applications are garnering significant interest.

• India's role continues in global delivery models for financial services. The continual labor arbitrage for services and back office functions drives the buzz with India. With most the Financial Services firms looking at these opportunities, the system integrators are playing out the global delivery models and many of the large multi-nationals are focused on business process outsourcing opportunities (BPO). From many conversations its clear that large scale ERP replacements are also on the way for Australian based financial service companies.
  

• Consortia and shared services provide opportunities for the public sector. On the public sector side, IT spending for new projects continue with shared services organizations continuing to lead the way. These public service consortia have been among the early adopters of BPO. Agencies such as water, building departments, land administration among others have done a great job, especially in the rural states like Western Australia.
  

BOTTOM LINE FOR END USERS
End users should begin the process of mapping business initiatives to software spending requirements. Business and IT projects should focus on 4 key drivers: growth, efficiency, regulatory compliance and strategy. One suggestion is to conduct a self-assessment of long term apps strategy readiness and to be focused on building a 5 -year apps strategy that includes organizational change, process optimization, technology readiness, and solutions centric ecosystem maturity.

BOTTOM LINE FOR TECHNOLOGY VENDORS
For system integrators this means a ripe market where implementation services, apps replacement and upgrades, and outsourcing provide significant opportunities as customers look at their technology requirements in the context of business initiatives


(The personal contents in this blog do not reflect the opinions, ideas, thoughts, points of view, and any other potential attribution of my current, past, or future employers.)
Copyrighted 2007 by R Wang. All rights reserved

Ecosystems: Systems integrators should transform to solutions providers

As I reflect on my current trip to India, I can't but help feel the deja vu of the Silicon Valley during the late 90's. Streams of business people come in and out of the lobby with ideas, deals, and lots of excitement. I'm typing away from the Hotel Leela in Bangalore where I just met with a client in the system integrator space. Like others, she also commented on the tremendous growth in just the past year. Among the construction cranes, cows in the street, motorized rickshaws, and the hustle and bustle of a country on the move, I have firmly experienced an outsider's perspective on India's growth.

With each trip, I notice new architectures and campuses being built or expanded for each of the SI's. India's info tech economy continues to grow and their system integrators now play a significant role in the global professional services business. As they continue to make progress and gain multi-billion in revenues, they remain on an aggressive move towards the next step in the value chain.

With that perspective in mind, opportunities exist for these highly skilled system integrators to make the transition from system integrator to solution provider. More importantly, those system integrators who have the development capabilties and understanding of various middleware platforms such as BEA WebLogic/AquaLogic, IBM WebSphere, Microsoft.Net, Oracle Fusion Middleware, and SAP NetWeaver have an opportunity to change the software environment in their next transformation. Just like Electronic Arts who builds software on Sony's Playstation, Microsoft's X-box, and Nintendo's Game Cube, imagine a world where an Infosys, Wipro, Satyam, Cognizant, and HCL deliver their own Chinese HR talent acquisition solutions or eastern european process manufacturing solution on top of NetWeaver, Fusion, WebSphere, VS.NEt, or WebLogic.

Delivering last mile solutions regardless of middleware platform potentially transforms system integrators who are channels for the big vendors like SAP and Oracle into solutions providers who view SAP and Oracle as a strategic supplier. But to get there, these SI's will require internal transformation in their capabilities. Customers must view these firms as trusted advisors across the enterprise.

However, skills shortages still abound in advanced capabilities such as change management, master data management, business process reengineering, and overall IT strategy. But with some retooling, expect the most nimble and adaptive of these system integrators to make the transformation. Clients desperately seek resources to deliver process innovation while optimizing commoditized processes via BPO. The key success factor will be the capability to deliver modular last mile solutions by industry and geographies on top of agnostic middleware platforms or SaaS deployment options.

Once that transformation has been attained, IBM and Accenture will nervously have to look in their rear view mirrors as the competition charges forward. But for now, their positions remain safe.

(The personal contents in this blog do not reflect the opinions, ideas, thoughts, points of view, and any other potential attribution of my current, past, or future employers.)
Copyrighted 2007 by R Wang. All rights reserved